The Customer Experience Management industry can be broken down into several segments, Cloud Customer Experience Management and On Premise Customer Experience Management.
This report contains market size and forecasts of Customer Experience Software Platforms in Global, including the following market information:
Global Customer Experience Software Platforms Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Customer Experience Software Platforms market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period 2022-2028.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud-based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Customer Experience Software Platforms include Adobe Systems, Nice Systems, SAP SE, Oracle, Sitecore, IBM, Medallia, Opentext and Verint Systems, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Experience Software Platforms companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Experience Software Platforms Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Customer Experience Software Platforms Market Segment Percentages, by Type, 2021 (%)
Cloud-based
On-premises
Global Customer Experience Software Platforms Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Customer Experience Software Platforms Market Segment Percentages, by Application, 2021 (%)
BFSI
Retail
Healthcare
IT & Telecom
Manufacturing
Government
Energy & Utilities
Others
Global Customer Experience Software Platforms Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Customer Experience Software Platforms Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Experience Software Platforms revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Customer Experience Software Platforms revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Adobe Systems
Nice Systems
SAP SE
Oracle
Sitecore
IBM
Medallia
Opentext
Verint Systems
Maritzcx
Contentsquare
Tech Mahindra
SAS Institute
Avaya
Clarabridge
Zendesk
InMoment
Ignite
Gemius
HubSpot
UserZoom